Frequently Asked Questions

Prepaid2Cash is a quick and easy way for consumers to access their prepaid card funds. Customers can receive cash via direct deposit or mailed check for most Visa, MasterCard, American Express and Discover branded prepaid card programs.

Most consumers are not aware of the risks and pitfalls associated with prepaid cards. Lots of programs have hidden fees and heavily restrict how a card’s balance can be redeemed. Physical cards lack protection from loss or theft and are not linked to consumers in any way. All these issues contribute to the fact that most prepaid card owners never redeem the full balance of their card.

Our service is simple to use. To start a new transaction visit,

Prepaid2Cash provides you with a safe and reliable way to unlock the value of your prepaid cards. We want consumers to be able to spend their money when and how they want without having to worry about losing a card or paying excessive fees.

We accept most MasterCard, Visa, American Express and Discover branded prepaid cards, and are adding new prepaid card programs every day.

At the moment, we only serve customers who reside in the United States and can’t accept transactions from customers who either reside, wish to have their payment sent to, or wish to send money to a bank that is located exclusively within the states of: Arkansas, Florida, Hawaii, Illinois, Kentucky, Maine, Mississippi, Ohio, Rhode Island, Tennessee, Vermont, West Virginia and Wisconsin. We are working on adding these states as soon as possible.

There is a minimum transaction limit of $5.00, you must have at least $5.00 on your prepaid card in order to use our services. The maximum daily transaction limit per user is $500.

Prepaid cards have a toll-free number and/or website located on the back of the card where you can check the balance by calling or going online. It is important to note that you must know your prepaid card balance before submitting a transaction.

There are two options for receiving your cash, a physical check mailed to your address (takes approximately 6 business days) or electronically via direct deposit to your bank account (takes 4 business days depending on your financial institution's policies).

We charge a flat rate of 5% of your transaction amount plus delivery ($1.50 for direct deposit or $2.50 for a physical check). View our Pricing Scale to see how much you can receive.

We partner with Bank of America to ensure all transactions are delivered in a secure environment and meet all information security requirements of the Payment Card Industry Data Security Standard (PCI DSS). Privacy is our priority. We don't share your personal information with anyone — no advertisers, no third parties.

Our team is ready to answer your questions and listen to your feedback. Chat with our support team in the lower right hand corner of your browser or call our toll-free number (800) 653-4920 between the hours of 9:00AM and 5:00PM (Pacific Time) Monday through Friday. Support is also available via email at

Don't let your prepaid card go to waste.

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